Chatbots at the drive-thru are just the beginning

What happened

According to The Verge’s source item, Chatbots at the drive-thru are just the beginning, This is The Stepback, a weekly newsletter breaking down one essential story from the tech world. For more news about how AI is seeping into our daily lives, follow Emma Roth. The Stepback arrives in our subscribers’ inboxes at 8AM ET. Opt in for The Stepback here. How it started In 2021, McDonald’s became one […] This is The Stepback , a weekly newsletter breaking down one essential story from the tech world. For more news about how AI is seeping into our daily lives, follow Emma Roth . The Stepback arrives in our subscribers’ inboxes at 8AM ET. Opt in for The Stepback here . How it started In 2021, McDonald’s became one of the first major fast-food chains to greet customers with an AI chatbot at the drive-thru. It started small, deploying the voice-ordering technology at 10 of its locations in Chicago. McDonald’s developed its drive-thru tech after acquiring Apprente , a startup f

Context

The development sits in VINI’s Technology file for readers following technology, science, product policy, markets, infrastructure, and the public consequences of innovation. The original report is linked so readers can check the source account, follow later updates, and compare new coverage against the first published record. The source item is dated 2026-05-17T12:00:00+00:00.

What to watch

Open questions include whether primary sources issue follow-up statements, whether local or market impacts become clearer, and whether additional reporting changes the timeline or adds material context.

Source

Primary source: Chatbots at the drive-thru are just the beginning via The Verge. VINI cites and links the source; it does not reproduce the publisher’s full article text without rights clearance.